Refund and Returns Policy

Overview

We want you to be completely satisfied with your purchase, so we offer a 100-day return policy. If it's been less than 100 days since your purchase, we're happy to help with a return or exchange.

To qualify for a return, just make sure your item is unused, in its original condition, and still in the packaging it came in. If you're not completely satisfied with your purchase and have already used some of it, please reach out to our support team at team@mood.com. We’ll be happy to discuss any options that may be available to you.

In some cases, we may only be able to offer a partial refund, but we'll always do our best to assist you!

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven't received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you've done all of this and you still have not received your refund yet, please contact us at team@mood.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at team@mood.com and they will instruct you where to send your items.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping Returns

To return your product, contact us at team@mood.com and our team will instruct you where to mail your products.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.