Mood Product Review Guide: How To Rate Products Effectively

We'd love to get your feedback on Mood products. Here's how to write a review that meets our guidelines.

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When you buy products from Mood’s online dispensary, we take every step we can to provide the best experience possible. 

To monitor our efforts and identify areas for improvement, we send buyers brief review surveys after they make a purchase. 

Who Needs a Guide for Product Reviews?

In addition to some basic rating questions, these surveys include a written review section where you can share your thoughts in your voice. Pretty straightforward, right? 

We can't publish every review on our website because we must present our products responsibly and accurately. 

We do factor every rating into our product scores. Written reviews, however, must comply with our own industry guidelines to live on the Mood website. 

This guide is designed to help you understand how to write a publishable review on Mood and why our system is set up this way. 

We love our community and embrace feedback, and we hope that anyone interested feels welcome to join and help improve the world of Mood. 

Mood Product Review Guidelines 

There are very specific laws and regulations around cannabis and how it’s presented or sold to the public. 

We need to stay in our lane, which means removing reviews that could make us liable for claims we didn’t make. 

If your Mood product review contains the following, we cannot publish it to our website:

  • Health and Wellness Claims: Mood is not a healthcare provider or certified wellness organization. No matter how our products make you feel or help you, we unfortunately cannot share stories that fall into this category. 

    • For more context, please do not mention your own medical conditions or symptoms when writing a review. 

  • Describing Mood products as “marijuana”: Mood’s products are all Farm Bill-compliant, which means they are specifically not “marijuana” but actually legal hemp, which is also known as weed, pot, and a wealth of other nicknames. 

  • Foul or vulgar language: While we are a strictly 21+ marketplace, we still prefer to maintain a level of decency and respect on our website. For that reason, we prohibit the use of profanity in user reviews. 

Instead, please do share product reviews that feature any of the following:

  • Descriptions of your experience are safe to share and of real benefit to the Mood community. Learning how a certain product resonated with you can encourage others to find the same appreciation.

  • Write about how products feel, taste, or smell so that fellow shoppers can get a better idea of whether a particular pre-roll, vape, or edible is to their taste.

  • Tell us what you personally like best about a product. As long as it doesn't feature any prohibited language or descriptions, your personal experience can bring truthful insights to our comments section better than anything else.

The Rest Of Mood’s Product Review Process

Beyond the written section, the rest of the product review process is simple and fast. 

We’ll have you rate the product on a scale from 1-5 stars. 

You’ll also get to rate its quality and comment on how much you enjoyed the high. 

If you have any experiences that deserve attention beyond what’s available in your review form, we invite you to contact our customer support team so we can help however possible. 

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